Frequently Asked Questions

Helix Extract is an AI-powered Chrome browser extension that extracts data from PDF, DOCX, and image files and automatically fills web forms. Upload a document, and the AI pulls out the relevant fields. Users can then review the extracted data and fill any browser-based form with one click.

Anyone who regularly transfers data from documents into web forms — customs brokers, freight forwarders, paralegals, insurance processors, HR coordinators, and more.

Helix Extract is a Chrome extension and works in Google Chrome and Chromium-based browsers (Edge, Brave, Arc, etc.).

PDF, DOCX, PNG, JPG/JPEG, GIF, WebP, and TIFF.

Yes, the maximum file size is 10 MB per document.

Yes. Scanned PDFs are processed using OCR (optical character recognition) to extract text before AI analysis. Extraction quality depends on scan clarity.

Yes. Multi-page PDFs and DOCX files are fully supported with page-by-page processing.

1. Open the extension and upload your document (PDF, DOCX, or image).
2. The extension analyzes the current web page to detect form fields.
3. AI reads the document and extracts matching data fields.
4. Review the extracted data, then click "Fill Form" to populate the page.

Helix Extract uses Anthropic's Claude AI models via AWS Bedrock. The system automatically selects the best model for each extraction based on document complexity.

Yes. The Data Verification window (Supercharge+ tier) shows a split view with your extracted fields on the left and the original document on the right, with source text highlighted. You can confirm, edit, or re-extract individual fields.

Any browser-based web form — government portals (e.g. ACE), CRM systems, case management tools, EHR systems, customs software, and more. If it's a form in your browser, Helix Extract can fill it.

Helix Extract uses a token-based system. Each extraction consumes tokens based on document complexity. Choose from three tiers:

• Free — 15,000 tokens (one-time). Good for roughly 10–15 documents to try the product.
• Premium ($29.99/mo) — 500,000 tokens/month. PDF & DOCX extraction with auto-fill.
• Supercharge+ ($49.99/mo) — 3,000,000 tokens/month. Adds image extraction and interactive data verification.

No. Token balances reset each billing cycle for Premium and Supercharge+ tiers. Free-tier tokens do not reset but also do not expire.

Yes. There are no contracts. You can cancel your subscription at any time and retain access until the end of your billing period.

Supercharge+ adds image file support (PNG, JPG, etc.) and the interactive Data Verification feature, which lets you review each extracted field against the source document before filling forms.

All data is encrypted in transit (HTTPS/TLS) and at rest using AWS KMS encryption. Documents are processed and then deleted — they are not stored permanently.

Documents are temporarily uploaded for processing and automatically deleted. They are not retained after extraction is complete.

Extracted data is encrypted and logged for audit purposes only. PII is masked in logs (only partial characters are retained).

We are working toward SOC 2 certification. In the meantime, we employ enterprise-grade encryption, audit logging, and data minimization practices.

1. Create an account at discoverhelix.com.
2. Verify your email.
3. Install the Chrome extension.
4. Start with 15,000 free tokens — no credit card required.

Yes. You can upgrade or downgrade at any time from your account dashboard. Changes take effect at the start of your next billing cycle.

Your current token balance is displayed in the extension and on your account dashboard.

Make sure the file is under 10 MB and in a supported format. If it's a scanned PDF, ensure the scan is legible. Try re-uploading or using a different file format.

Helix Extract maps extracted data to detected form fields. If a field isn't detected, try clicking on the form first to ensure the page is fully loaded, then retry. The extension works on standard web forms but cannot fill forms on browser-internal pages (chrome://, extensions, etc.).

Your current extraction will complete, but you won't be able to start a new one until you have tokens available. Upgrade your plan or wait for your monthly reset.