Terms of Service | Helix — Find and Build Your AI Opportunities

Effective date: August 27, 2026

These Terms of Service (“Terms”) are a legal agreement between Helix Systems LLC (“Helix,” “we,” “us,” or “our”) and the business entity or individual (“you” or “Customer”) that accesses discoverhelix.com, the Helix web application, or any related software, APIs, or consulting services (collectively, the “Service”). By creating an account, accessing the Service, or signing an order form or statement of work that references these Terms, you agree to be bound by them. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case “you” refers to that entity.

If you do not agree to these Terms, do not use the Service.

1. The Service

Helix provides (a) a software platform that connects to a Customer’s business systems — including email and calendar accounts (such as Microsoft 365 / Outlook via Microsoft Graph), CRM, and related tools — to triage, summarize, and act on business communications using AI, and (b) consulting services delivered by a dedicated Helix consultant to configure, implement, and continuously improve that platform for the Customer’s business (“Consulting Services”).

The specific scope of the Service, deliverables, and Consulting Services provided to a given Customer are described in an order form, statement of work, or similar document referencing these Terms (an “Order”). If there is a conflict between an Order and these Terms, the Order controls for that engagement.

Helix may add, change, or discontinue features of the Service at any time. We will make reasonable efforts to notify Customers of material changes that affect their use of the Service.

2. Accounts and access

You must create an account to use the Service. You agree to:

provide accurate, current information when creating your account and keep it up to date;
maintain the confidentiality of your login credentials and any credentials used by authorized users on your account;
be responsible for all activity that occurs under your account; and
notify us promptly at info@discoverhelix.com of any unauthorized access or security incident involving your account.

The Service is intended for use by businesses and their authorized personnel, not individual consumers. You must be at least 18 years old to create an account.

3. Connecting third-party accounts and systems

The Service works by connecting to systems you authorize, such as an email inbox (e.g., via Microsoft Graph/Outlook) or a CRM. By connecting a third-party account or system to the Service, you represent and warrant that:

you have the legal right and all necessary consents (including from any employees, customers, or other individuals whose data may be processed) to connect that account or system and to permit Helix to access, process, and store data from it as described in these Terms and our Privacy Policy; and
your use of the connected account or system, and Helix’s access to it, does not violate that third party’s terms of service or any applicable law.

You are responsible for managing the permissions granted to Helix through any connected account and for revoking access when it is no longer needed (for example, when disconnecting an integration or terminating the Service).

4. Customer Data

“Customer Data” means any data, content, or information that Customer or its authorized users submit to, or that Helix accesses through Customer’s connected systems in connection with, the Service — including emails, messages, CRM records, attachments, and configuration data.

As between the parties, Customer owns all Customer Data. Customer grants Helix a limited license to access, process, store, and transmit Customer Data solely to (a) provide and support the Service, (b) fulfill Helix’s obligations under an applicable Order, and (c) comply with applicable law.

Use of data to improve the Service. Helix does not use Customer Data to train or fine-tune AI models. Customer Data is processed only to provide and support the Service (for example, inference, logging, and debugging) as described in this section.

Helix uses third-party infrastructure and AI model providers (including Anthropic and Microsoft) to deliver the Service. These providers process Customer Data as subprocessors under contractual terms consistent with this section and our Privacy Policy.

Data handling, retention, security measures, and Customer’s rights with respect to Customer Data are described in more detail in our Privacy Policy. On termination of the Service, Helix will make Customer Data available for export for 30 days and will delete Customer Data from active systems thereafter, except as required to retain for legal or accounting purposes.

5. AI-generated output

The Service uses artificial intelligence to summarize, triage, classify, draft, and recommend actions on Customer Data. AI output is probabilistic and may be incomplete, inaccurate, or unsuitable for a given purpose. You acknowledge and agree that:

AI output is a recommendation or draft, not a final decision or professional advice (including legal, financial, employment, credit, or compliance advice);
you are responsible for reviewing AI output before relying on it or acting on it, particularly in any consequential decision affecting an individual (such as employment, credit, housing, or access to services); and
Helix does not guarantee any specific business outcome, accuracy rate, or result from use of the Service, and no statement by Helix personnel, marketing materials, or documentation should be read as such a guarantee.

If your use of the Service involves AI interacting with or making decisions about third parties (such as customers, applicants, or employees), you are responsible for providing any disclosures required by applicable law (for example, disclosing that a party is interacting with an AI system) and for complying with applicable anti-discrimination, consumer protection, and AI-specific laws in your jurisdiction.

6. Fees and payment

Fees for the Service and Consulting Services are set out in the applicable Order and may be structured as custom, outcome-based, or milestone-based pricing rather than published subscription tiers. Except as otherwise stated in an Order:

fees are invoiced as described in the Order and due within 30 days of the invoice date;
late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law;
fees are exclusive of applicable taxes, which Customer is responsible for (excluding taxes on Helix’s net income); and
fees are non-refundable except as expressly stated in the Order or required by law.

Helix may change its pricing for future Orders or renewal terms with reasonable advance notice.

7. Intellectual property

Helix and its licensors retain all right, title, and interest in and to the Service, including the underlying software, models, algorithms, documentation, and Helix’s trademarks and branding. Subject to your compliance with these Terms and payment of applicable fees, Helix grants you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes during the term of your Order.

If you provide feedback or suggestions about the Service, you grant Helix a royalty-free, perpetual license to use that feedback without obligation to you.

8. Acceptable use

You agree not to use the Service to:

violate any applicable law, including privacy, employment, consumer protection, or anti-discrimination laws;
send unsolicited bulk communications (“spam”) or engage in phishing or fraudulent activity;
attempt to gain unauthorized access to the Service, other accounts, or Helix’s systems;
reverse engineer, decompile, or attempt to extract the underlying models or source code of the Service, except as permitted by law; or
use the Service to build a competing product or to train a competing AI model.

Helix may suspend or terminate access for any material or repeated violation of this section.

9. Term and termination

These Terms remain in effect for as long as you have an active Order or account with Helix. An Order’s term, renewal, and termination provisions are as stated in that Order.

Either party may terminate for the other party’s uncured material breach on [30] days’ written notice, or immediately if the other party becomes insolvent. Helix may suspend the Service immediately if continued provision would violate applicable law or pose a security risk.

On termination, Customer’s right to access the Service ends, except as needed to complete any Customer Data export as described in Section 4. Sections that by their nature should survive termination (including Sections 4, 6, 7, 10, 11, 12, 13, and 14) will survive.

10. Disclaimers

THE SERVICE AND ANY AI OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR AN ORDER, HELIX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. HELIX DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, OR FREE OF BIAS.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR A PARTY’S BREACH OF SECTION 4 (CUSTOMER DATA), A PARTY’S INDEMNIFICATION OBLIGATIONS UNDER SECTION 12, OR A PARTY’S FRAUD OR WILLFUL MISCONDUCT, EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO HELIX IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

Helix will defend Customer against third-party claims alleging that the Service infringes that third party’s intellectual property rights, and will indemnify Customer for damages finally awarded, subject to Customer promptly notifying Helix of the claim and cooperating in its defense.

Customer will defend and indemnify Helix against third-party claims arising from (a) Customer Data, (b) Customer’s use of the Service in violation of these Terms or applicable law, or (c) Customer’s use of AI output in a manner not permitted by these Terms.

13. Governing law and disputes

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-laws principles. Any dispute arising out of these Terms will be resolved in the state or federal courts located in South Carolina, and each party consents to jurisdiction there.

14. Changes to these Terms

Helix may update these Terms from time to time. If we make a material change, we will provide notice by email or through the Service before the change takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. Helix will not retroactively expand its rights to use Customer Data (for example, for AI model training) without providing clear notice and, where required by law, obtaining consent.

15. General

Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, or agency relationship.

Export and compliance. You will comply with all applicable export control and sanctions laws in your use of the Service.

Assignment. Neither party may assign these Terms without the other’s consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

Entire agreement. These Terms, together with any applicable Order and our Privacy Policy, constitute the entire agreement between the parties regarding the Service and supersede any prior agreements on the subject.

16. Contact

Questions about these Terms can be sent to:

Helix Systems LLC info@discoverhelix.com