1. Agreement to Terms

By accessing or using Helix Extract ("Service"), operated by Helix Systems LLC ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms apply to all users of the Service, including users of the Helix Extract Chrome extension, the web dashboard at discoverhelix.com, and the Helix Extract API.

2. Description of Service

Helix Extract is an AI-powered Chrome browser extension and cloud service that:

• Extracts structured data from documents (PDF, DOCX, and image files) using AI models via AWS Bedrock and optical character recognition via AWS Textract
• Automatically fills web forms using the extracted data ("auto-fill")
• Provides bounding-box verification overlays so users can confirm which document regions correspond to extracted values ("Verify Data" feature)
• Supports standard typed text and handwritten content (handwriting mode available on the Supercharge+ tier)

The Service includes the Chrome extension (current version 1.2.2), the web dashboard, and the Helix Extract API (current primary version v1.2). We may update these components over time; continued use following an update constitutes acceptance of any changes to functionality.

3. Account Registration

To use Helix Extract, you must:

• Be at least 18 years old
• Provide accurate, current, and complete registration information
• Maintain the accuracy of your registration information
• Accept responsibility for all activities that occur under your account

You may register using an email address and password, or sign in with Google via OAuth. If you use Google sign-in, you authorize us to receive your Google account email, name, and unique identifier as described in our Privacy Policy.

One account per person or legal entity. You may not create accounts for others without their authorization, create accounts using automated means, or maintain more than one active account for the purpose of circumventing token or usage limits.

4. User Account Responsibilities

You are responsible for:

• Account security: Keeping your password and any API credentials confidential. You must not share your login credentials or allow others to use your account.
• Unauthorized access: Notifying us immediately at support@discoverhelix.com if you suspect unauthorized access to your account.
• Account activity: All actions taken under your account, including document uploads and API requests, whether or not you authorized them.
• Accurate billing information: Keeping your payment method current to avoid service interruption.

5. Acceptable Use

You agree NOT to use the Service to:

• Process documents that you do not have the legal right to access or extract data from
• Extract, aggregate, or process personal data in violation of applicable privacy laws (GDPR, CCPA, HIPAA, etc.)
• Upload documents containing malware, viruses, or malicious code
• Attempt unauthorized access to our systems, servers, databases, or other users' accounts
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service or its AI models
• Circumvent or attempt to circumvent token limits, rate limits, or subscription tier restrictions
• Use the Service to scrape, harvest, or bulk-extract data from third-party websites or services
• Resell, sublicense, or provide the Service to third parties without our written consent
• Use the Service for any illegal purpose or in violation of any applicable law
• Engage in any activity that unreasonably burdens or disrupts the Service infrastructure
• Violate any third party's intellectual property, privacy, or other rights

We reserve the right to investigate suspected violations and to suspend or terminate accounts accordingly.

6. Subscription Plans and Token Usage

Helix Extract uses a token-based system within subscription tiers. Tokens are the unit of measure for AI processing workload.

Subscription Tiers

• Free Tier: 15,000 tokens granted one-time upon registration. No monthly renewal. Suitable for evaluation and light use.
• Premium ($9.99/month): 250,000 tokens refreshed each billing cycle. Includes all core extraction and auto-fill features.
• Supercharge+ ($49.99/month): 3,000,000 tokens refreshed each billing cycle. Includes all Premium features plus image-file uploads and handwriting extraction mode.

Token Consumption

• Tokens are consumed when AI processing is performed on a document page or field set
• The Verify Data feature (bounding-box matching) costs 50 tokens per field matched
• Re-extraction of low-confidence fields using the higher-accuracy model costs additional tokens
• Token costs may vary based on document complexity, length, and the features used
• Retrieving raw text blocks (the "Get Text Blocks" operation) does not consume tokens

Token Policy

• Monthly token allowances for paid tiers reset at the start of each billing cycle
• Unused tokens do not roll over to the next billing cycle
• Free tier tokens are a one-time grant and do not renew
• Tokens have no cash value and cannot be transferred or exchanged

Document Limits

• Maximum document upload size: 10 MB per file
• Supported file formats: PDF, DOCX, JPEG, PNG
• Multiple documents may be submitted in a single extraction request (they are merged before processing)

7. Billing and Payment Terms

• Payment processor: All payments are processed securely through Stripe. By providing a payment method, you authorize Stripe to charge your payment method on our behalf.
• Currency: All prices are in US Dollars (USD) unless otherwise stated.
• Auto-renewal: Paid subscriptions automatically renew at the end of each billing cycle (monthly) at the then-current subscription price. You will be charged on the same date each month.
• Cancellation: You may cancel your subscription at any time through your account settings or by contacting support@discoverhelix.com. Cancellation takes effect at the end of the current billing period; you retain access to your token balance and paid features until then.
• Upgrades and downgrades: Plan changes take effect at the start of the next billing cycle.
• Failed payments: If a payment fails, we will attempt to retry the charge. If payment cannot be collected, the account will be downgraded to the Free tier and any remaining paid-tier tokens will be inaccessible until payment is resolved.
• Price changes: We will provide at least 30 days' notice before changing subscription prices. Continued use after the effective date constitutes acceptance of the new price.

8. Refund Policy

• Subscription payments are generally non-refundable once the billing cycle has begun
• Refunds may be issued at our discretion for verified service failures or extended outages directly attributable to Helix Systems
• Refund requests must be submitted within 14 days of the charge in question
• To request a refund, contact support@discoverhelix.com with your account email and a description of the issue
• Tokens consumed prior to a refund request are non-refundable

9. Intellectual Property

Our IP: The Helix Extract Service, including the Chrome extension, web dashboard, API, underlying software, AI models, algorithms, and brand assets, is owned by Helix Systems LLC and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service solely as described in these Terms.

Your Content: You retain full ownership of all documents you upload and all data extracted from those documents. We claim no intellectual property rights in your content.

License Grant to Us: By uploading a document, you grant Helix Systems LLC a limited, transient license to process that document solely for the purpose of providing the extraction service to you. This license exists only for the duration of the processing operation. We do not retain, reproduce, or use your document content for any other purpose, including AI model training, analytics, or product development.

10. Privacy and Data Security

Our collection and use of your personal information is governed by our Privacy Policy. Our data processing obligations for business users processing personal data are described in our Data Processing Agreement.

• No document retention: Uploaded document content is not stored on our servers. For single-page documents, content is processed entirely in memory. For multi-page documents requiring layout analysis, content is temporarily held in encrypted Amazon S3 storage during processing and automatically deleted upon completion (maximum retention: 24 hours).
• Secure processing: AI extraction is performed via AWS Bedrock (Claude AI models). AWS Textract is used for OCR and bounding-box analysis. Both services process data within AWS's secure, encrypted infrastructure and do not retain your content or use it for model training.
• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
• No third-party sharing: Your document content is never shared with third parties outside of the AWS processing pipeline described above.
• Security incidents: In the unlikely event of a security incident affecting your data, we will notify affected users within 72 hours of becoming aware.

11. Chrome Extension Usage

The Helix Extract Chrome extension (v1.2.2) requests the following browser permissions to function:

• Active Tab: To interact with the page you are actively viewing when you initiate an action.
• Scripting: To inject the form-fill script and to read document content from open PDFs, DOCX files, and images for extraction.
• Storage: To store your authentication token, preferences, and a local activity log on your device. This data never leaves your browser.
• Side Panel: To display the Helix Extract interface in Chrome's side panel.
• Identity: For secure Google OAuth sign-in flows only.
• Optional — Host permissions (requested at fill time): When you click "Fill Form," the extension requests permission to access that specific website to inject the form-fill script. This permission is optional, per-site, and must be explicitly approved by you in Chrome. We do not use this permission to read, collect, or transmit webpage content.

By installing and using the extension, you agree to these permissions. You may remove the extension at any time through Chrome's extension management page.

The extension requires a minimum version to communicate with the API. If your installed version is below the required minimum, you will be prompted to update before extraction is available.

12. API Access and Rate Limiting

Access to the Helix Extract API requires a valid JWT authentication token issued upon login. API requests are subject to the following conditions:

• Authentication: All extraction endpoints require a valid Bearer token (JWT, RS256). Tokens may be revoked upon logout or account suspension.
• Rate limits: Requests are rate-limited to prevent abuse. In production, the limit is 10 requests per 60-second window per IP address. Exceeding this limit returns HTTP 429 with a Retry-After header indicating when to retry.
• API versioning: The current primary version is v1.2; v1.1 is maintained as a compatibility alias. Versions v1.0 and v0.9 are deprecated and return HTTP 426 (Upgrade Required). We will provide reasonable notice before sunsetting any API version.
• License requirement: Most extraction endpoints require a valid, active license. Free tier users may use the API until their one-time token grant is exhausted.
• Permitted use only: You may not share API credentials, circumvent rate limits, or resell API access without our written consent.

13. Third-Party Services

Helix Extract depends on the following third-party services to deliver the product:

• Amazon Web Services (AWS): Cloud infrastructure, AI processing (Bedrock / Claude), document OCR and layout analysis (Textract), temporary encrypted document storage (S3), and transactional email (SES). All infrastructure is hosted in the US-EAST-1 region.
• Stripe: Payment processing and subscription management. Stripe handles all payment card data; Helix Systems LLC never stores or processes raw payment card information.
• Google OAuth: Optional sign-in with Google.

We are not responsible for the availability, accuracy, or actions of these third-party providers. Service interruptions caused by AWS or Stripe outages are outside our control, and we will communicate known third-party issues affecting the Service where practicable.

Your use of third-party services through Helix Extract is also subject to those providers' own terms and policies.

14. Service Availability

We strive to maintain high availability for the Service, but we make no guarantees regarding uptime or service level unless separately agreed in writing. Specifically:

• The Service is provided without any uptime guarantee or SLA
• We may perform scheduled maintenance and will provide advance notice where reasonably practicable
• Service interruptions caused by third-party providers (AWS, Stripe, etc.), force majeure events, or circumstances outside our reasonable control do not constitute a breach of these Terms and are not grounds for refund or liability
• Planned downtime will be communicated via email or the Service dashboard where feasible

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT AI-EXTRACTED DATA WILL BE ACCURATE OR COMPLETE
• WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE
• OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM

AI Accuracy: Document extraction is performed by AI models and may produce errors, omissions, or inaccurate results. You are responsible for reviewing all extracted data before submitting it to any form, system, or workflow. We are not liable for decisions, losses, or damages arising from inaccurate extraction results.

Security Commitment: While we implement enterprise-grade security measures including encryption and secure AWS infrastructure, no system is completely secure. We commit to notifying affected users within 72 hours in the event of a confirmed security incident involving your data.

16. Termination

• By you: You may terminate your account at any time through account settings or by contacting support@discoverhelix.com. Upon termination, your account and any remaining token balance are permanently deleted.
• By us: We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent or abusive activity, or if required by law. We will provide notice where legally permissible.
• Effect of termination: Upon termination, your license to use the Service ends immediately. Unused tokens and any remaining subscription period are forfeited without refund, except as required by applicable law or our Refund Policy (Section 8).
• Survival: Sections 9 (Intellectual Property), 13 (Third-Party Services), 15 (Limitation of Liability), 17 (Governing Law and Dispute Resolution), and any accrued payment obligations survive termination.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware and the United States of America, without regard to conflict-of-law principles.

Informal Resolution First

Before initiating any formal dispute process, you agree to contact us at legal@discoverhelix.com and give us 30 days to attempt informal resolution.

Binding Arbitration

If informal resolution fails, disputes arising from or relating to these Terms or the Service shall be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, conducted in English. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver

YOU AND HELIX SYSTEMS LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Exceptions

Either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm. Claims related to intellectual property rights may also be brought in court.

18. Changes to Terms

We may modify these Terms at any time. For material changes, we will provide at least 14 days' notice via email to your registered address or via a prominent notice within the Service. The updated Terms will be posted at discoverhelix.com/terms with a revised "Last Updated" date.

Continued use of the Service after the effective date of any change constitutes your acceptance of the updated Terms. If you do not agree to a material change, you may terminate your account before the effective date.

19. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Helix Systems LLC regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force.
• Waiver: Our failure to enforce any right or provision of these Terms is not a waiver of that right.
• Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.
• No Agency: Nothing in these Terms creates an employment, partnership, or agency relationship between you and Helix Systems LLC.

20. Contact

For legal inquiries and Terms-related questions:

Email: legal@discoverhelix.com

Support: support@discoverhelix.com

Company: Helix Systems LLC