1. Agreement to Terms

By accessing or using Helix Extract ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

Helix Extract is an AI-powered browser extension that extracts data from PDF documents, automatically fills web forms, and provides data processing tools.

3. Account Registration

To use Helix Extract, you must:

• Be at least 18 years old
• Provide accurate registration information
• Maintain account security
• Accept responsibility for all account activities

4. Acceptable Use

You agree NOT to:

• Use the Service for illegal purposes
• Upload malicious code or viruses
• Attempt unauthorized access to our systems
• Reverse engineer or disassemble the Service
• Violate intellectual property rights

5. Token-Based Pricing

• Tokens are consumed when processing PDF pages
• Purchased through Stripe
• Tokens do not expire unless account is terminated
• Free trial tokens provided upon email verification

6. Payment Terms

• All payments processed securely through Stripe
• Prices in USD unless stated otherwise
• Failed payments may result in service suspension

7. Intellectual Property

Our IP: Helix Extract is owned by Helix Systems LLC and protected by intellectual property laws.

Your Content: You retain full ownership of all uploaded documents and extracted data. We claim no rights to your content.

Data Handling: Your documents are processed solely to provide the extraction service—we never store, retain, or use your content for any other purpose, including AI model training.

8. Refund Policy

• Token purchases are generally non-refundable
• Refunds may be issued for service failures
• Request refunds within 14 days
• Contact support@discoverhelix.com

9. Privacy and Data Security

Our processing of your data is governed by our Privacy Policy.

• No Data Collection: We do not collect, store, or retain your uploaded PDF document content
• Secure Processing: Documents are processed in memory via AWS Bedrock and immediately discarded
• Encryption: All data is encrypted in transit (TLS 1.3) and during processing (AES-256)
• No Sharing: Your document content is never shared with third parties or used for any purpose other than providing the extraction service

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Service provided "AS IS" without warranties
• Not liable for indirect or consequential damages
• Total liability limited to fees paid in last 12 months

Security Commitment: While we implement enterprise-grade security measures including encryption and secure AWS infrastructure, you acknowledge that no system is completely secure. We commit to promptly notifying affected users in the unlikely event of a security incident.

11. Termination

We may terminate accounts for Terms violations. You may terminate anytime through account settings. Termination does not entitle refunds for unused tokens.

12. Governing Law

These Terms are governed by United States law. Disputes resolved through binding arbitration.

13. Changes to Terms

We may modify these Terms with notice via email. Continued use constitutes acceptance.

14. Contact

Email: legal@discoverhelix.com

Company: Helix Systems LLC